Our Reviews

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Good

I went in with a Bluetooth issue on my 2019 Buick encore knowing as I looked in the showroom while waiting I would be approached with a sales person. Ryan Owen was my sales man and helped me through the transition of going through a new car purchase. I picked out the vehicle I was interested in. During our negotiations I was told by the service department that my encore 2019 was a Bluetooth issue on Buick end. I was not offered a discount on the price of the vehicle I purchased. Questions I asked about features on the 2025 encore gx was told by Ryan he was going to get back to me during the time I was in the show room and was not answered. I proceeded to Jack to sign my forms and he was very pleasant while signing the paperwork. Jack informed me he was new and getting used to the system. He never mentioned during the signing process that I was putting 2000 down on this vehicle. I reminded him of that while signing documents. When I assumed all said was done I preceded to pull out of the dealership with copies of documents signed and Jack came up to my window telling me I never signed the complete bill of sale which to me was the most important document. I purchased my vehicle on Friday February 7 with my salesman Ryan who stated he would call me on Monday, February 10 to check in on my purchase and my satisfaction on the purchase and never received a call. A major purchase with a beloved dealership should be followed up with a call and signing final paperwork should be a less stressful experience other then having to track me down as I’m leaving the dealership with a most important document to sign.

Very professional and thorough.

Completed the work on time and efficiently.

The Service department is great, I've had a few odd repairs like replacing my steering wheel due the the leather separating, Jason and his team have always been able to fit me in the schedule and even find time to address concerns like an issue with my brakes. Great service, the people are great and it's convenient, I wouldn't go anywhere else.

Came in for a oil change of my 2025 Buick Envista and the oil life was not reset.

Always a pleasurable experience

very good service in and out in about 1 hour . oil change

Ryan was literally the best the customer service and hospitality was amazing. I will definitely be referring my friends and family to him!

Everything went well and pretty fast

Great experience with my new purchase! Great team and humanistic approach. Would highly recommend checking out their inventory. Lower priced compared to other Buick Dealerships that I reviewed before my purchase.

I had an appointment at 11:30 got there at 10:30 and was done by 11:00

It was the greatest experience ever You have to try them for yourself

Justin is friendly, knowledgeable and professional. Good job!!

I really appreciated Ryan, he took care of my expectations.

Welcomed nicely. Work completed quickly, even though I was very early. Pleasant staff.

Scott Deterline is exceptional. He sold me my last lease as well as this lease. He has patience of a saint!!

Another overall great experience with the service department at FC Kerbeck at Palymra NJ . They were also able to address a recall issue on the same day as my appointment. My service advisor Jason up-to-date, while informed of of what was going on during my service appointment. I’ve been very fortunate. I’ve had no problems with the service department at FC Kerbeck & Sons .

10/10 experience

Good

The whole experience was excellent we had the best salesman in Dave! I will back soon to purchase another vehicle and will strongly recommend to Dave to friends and family!

Our salesman Scott Detterline is the best! His knowledge of the product and his customer service is second to none! He always makes you come back to him to buy your next car!

Mr Scott D is an amazing sales person he went over and beyond to help me buy and explain the whole truck to me on his time off

Everyone was so helpful and nice .. my salesperson Alice Russo was above great ..

The service is always good. I didn't have to wait as long as I thought.

A smooth and timely process, thanks.

David was absolutely awesome in assisting me with the purchase of my Hummer EV Truck! From start to finish he was engaging and responsive. He even came in on his day off to make sure the car was ready and fully charged for me before pickup! A great all-around person and he provided just a great all-around experience. Thanks again, David!!

Always a good experience

Very honest and courteous

Scott was wonderful and the whole day and process was so smooth. Communication was great and I got to leave that day with my new terrain! I needed an SUV as a new time mom and Scott made that happen! He is the best!

Extremely friendly, amazing environment, straight forward with no confusion

As a fellow salesman, I had a great experience. I would feel comfortable sending my mother alone to F.C Kerbeck and know that she would be in good hands. Greg my salesman and Steve the sale's manager are great people!!!!!!

Everything worked out well at the dealership; I had no issues. The staff was courteous and polite, performing the work as expected.

Salesmen was very courteous and and hard working. He worked hard and mad is feel comfortable

They handled my complaint and fix an additional problem I was not aware of. They are always courteous and helpful.

Alive was thoroughly amazing!

Professional service--ready to start at the appointment time, service provided in a reasonably short and appropriate time period, and all questions answered with prompt follow-up.

Alice our sales representative was amazing

Pleasant and easy

Fast and excellent

Excellent

Service was quick and professional . Love the video of the service

They did a great job at fixing my backup camera now it works great.

It’s my go to place I love the services

Had to get my vehicle towed late on a Thursday night. The were able to fit it in and look at it on Friday, had my vehicle back by Monday evening. Very appreciative of their service. Jason was very attentive.

My sales rep Scott was great to work with and definitely had a good buying experience and will recommend this dealership to others.

Perfect

I had made an appointment via the internet and brought my car into the GMC service check in. The car was taken on time and service provided was done in a timely manner.

2 hours wait

scheduled an oil change and engine light came on. Jason said no problem and took care of the problem. I left knowing everything was good

Everything was awesome, I loved receiving the video of my car, everyone was professional and polite. Thank you so much.

Scott the Dealer Saleman did an awesome job helping pick the car we wanted, & Management treated us well! Gave a tour of the entire dealership!

Salesman and manager were great

Service was quick and thorough. Jason suggested other things that can be completed at my desired time. Good to know that info.

Fast promt friendly service great experience

I came in to get my oil change, and like always they tell me it's going to take about an hour and half to 2 hours. The service got done in about an hour and was done correctly. I will continue to bring my car in for service at kerbeck.

Greg Montgomery was great! All my documents were ready when I got there. Very pleasant experience.

David Loftus was great to work with!

My experience was perfect..very pleasant staff

Taken in on time and finished in a timely fashion.(oil change)

David Loftus went above and beyond to insure the best experience. Very satisfied with my first new vehicle purchase.

I was there to have a sensor changed in my gearshift. Unfortunately, I had missed my cut off for my warranty because of two things, first I got no phone call, email, mailer letting me know my date was coming up and I had an appointment made before I left for vacation and there was just not enough time for me to sit in a dealership for hours so I pushed the date of the appointment until I came back from vacation And the manager of service, John, was nice enough to accommodate me and he was very nice to work with on this matter and I appreciated his help very much. That being said it was a long day there, I was there for five hours while this was looked at, decided upon and fixed.

Everyone at the dealership was fantastic! Ryan was great to work with handling all of the extras and making us feel like V.I.P.'s.We would recommend him to anyone looking to purchase a new Buick.Thank you Ryan for all of your help and hard work! Steve also was great working the numbers to make sure that we received a deal that we felt comfortable with.Thank you for going that extra mile we really appreciated it! And also Damon in finance had a great personality and did an incredible job sorting through all of the paperwork and making it very easy for us.Thank you so much!

Everyone, especially Austin Jacobs, was very friendly and professional in my car buying experience. I even got free pizza! Well done.

Pretty good. A bit of confusion with different things and always speaking to a different person. Still waiting to find out about when i will be getting the free grill that was discussed in my initial visit. Ryan was a very helpful and nice and not aggressive person to deal with.

No issues with the oil change or my tire rotation. The thing I question was why my engine recall was not addressed. I was told since my truck only had 15,000 miles on it. That it wasn’t an issue yet am I supposed to wait until the engine fails?

You used to provide coupons for oil changes & I was told tgey were online but I couldn’t find any.

It was OK

positive energy

Everything was explained to me prior to work being done.

Prompt, curteous service.

My experience is always good because my underwriter is Jason and he makes it good as far as the mechanics in the back. It’s taking him three months hopefully we got it right this time. My truck has been in and out of the shop the last year and a half too many times for the same thing.

I recently took my brand new Buick Envista back to service because my check engin light was on. They had to replkace a fuel line. I do not feel comfortable with that having to be done on a new vehicle (350 Miles). Upon entering service I was greeted by 3 of the most unwelcoming service reps I have ever met. everyone of them looked at me for several; minutes before one of them asked can they help me. Mind you there were no customers in front of me.. It seemed to me like I were bothering them. I arrived at 830. After several hours my car was returned. I asked one of the service reps if he could tell me what had to be done because I did not have my glasses to read the paperwork. He said he could not help me and he passed me onto another rep who gave me little or no details. Once again ikt seemed as if I were bothering them. I asked if this problem occurs often. Agaion i was given a short non detailed answer. Unlike the sales dept,who all of those gentlemen were helpful when I brought my car especially GREG. Those service reps were terrible. I will now get my service done in Turnersville. I will also share this experience with my family and friends.

Tom is the best! He went above and beyond to get me into the right car.

I went in with a plan of what I wanted in a car and all of my expectations were met. I am very satisfied.

As soon as I walked in the door everyone greeted me like I was buying a Rolls-Royce. My salesman Greg was the nicest salesman I have ever dealt with. Straight up honest and made it happen! I couldn't ask for a better experience!!

I trust the service team at FC Kerbeck for maintenance on my 2021 Acadia SLE. Jason and the team, at the service desk are very helpful and professional. I have a disability and require a little help walking using my walker. Whoever is available quickly will open the door and assist me with the walker. Jason and the team are always focused on customer service.

Mt car was taken back at my appointment time. The waiting area is always clean and comfortable. The staff is very friendly.

Good customer service

Salesman Dave Loftus is terrific, he’s very concerned about his customers satisfaction & experience on purchasing a vehicle

The process took a lil longer than I expected, but the wait was not a problem. The salesman Greg was a good, personable and very informative salesman. I went into the dealership with a certain color in mind. The salesman informed me they would have to order the model I wanted because he did not have one on the lot. He brought out another one same model I wanted but a differant color.. I saw that one and I was hooked. That to me is great salesmanship. Greg is an outstanding asset to the FC Kerbeck Buick Family. I am very pleased that I choose FC kerbeck over the other dealerships that were trying to get my business.. I would also like to thank my friend Dave Owens who refered me to this fine establishment. I will refer everyone that I know who is interested in a vehicle to shop at FC kerbeck. I am very pleased with my purchase.

The service team at FC Kerbeck is great, Jason, and every associate are customer oriented.

Well I waited a long time for the job to be complete and it got a Lil expensive but that comes with the territory. I guess I have to remain patient in order to get the job done right.

They were courteous and professional.

Satisfied

Overall experience was just ok. 1.5 hours for an oil change is a long time. Would be understandable if I was getting more work done on my vehicle.

Always a good experience

very good

Kenny and Najeed were Great! Best experience ever getting a new car lease. It was worth the 3 hour drive.

Excellent service John goes above and beyond for his clients

My appointment was for 11:00 am for an oil change, I arrived a few minutes early, and there were only 3 or 4 people waiting in the seating area. I didn’t leave until 12:49 pm. In addition to that the service advisor informed me that I needed some additional maintenance on my vehicle. He showed me a list and a description of three items that were in need of maintenance. I agreed to one of the three items which was an air filter element. I informed him that I wasn’t financially prepared to have everything done that day. I told him I had a coupon and I was a Military Veteran, his response was I can take something off for the oil change. He acted as if he wasn’t even concerned about my military service. Be advised I am a combat disabled Veteran, paratrooper 82nd Airborne Division, fought In Desert Storm. Mind you I drove over an hour for service on my vehicle. I won’t be returning for service.

x

A World-Class Experience with David Loftus at F.C. Kerbeck I'm writing this review to express my absolute satisfaction with the car-buying experience I had at F.C. Kerbeck, specifically with David Loftus. Purchasing a vehicle, especially one as groundbreaking as the 2026 Hummer EV SUV, can be a complex process, but David made it seamless, enjoyable, and genuinely exciting. From our first conversation, he demonstrated an unparalleled level of knowledge about the vehicle's features, including the new King Crab mode and the updated infotainment system. He was able to answer every single one of my questions with a precision and enthusiasm that showed he wasn't just a salesman, but a true expert and enthusiast. What truly set David apart was his dedication to customer service. He was transparent, responsive, and always went the extra mile to ensure I felt confident and informed. He patiently guided me through the technical specifications and the various options, helping me configure the perfect Hummer EV to suit my needs. The entire process, from the initial consultation to the final paperwork, was handled with professionalism and a personal touch that made me feel like a valued customer, not just another sale. Thanks to David, Angel, Najee, Steve and the team at F.C. Kerbeck, I am now the proud owner of a magnificent 2026 Hummer EV SUV. The experience was everything I could have hoped for and more. I highly recommend David Loftus to anyone looking for a no-pressure, expertly guided, and thoroughly pleasant car-buying journey. He is a credit to the dealership and the automotive industry as a whole. David has also been kind to respond to my odd questions regarding the vehicle any time of the day with utmost patience and care. Thank you!

Always great serice.

Our salesperson Tom Wixted was friendly and informative. He was more than helpful with making sure I new everything about the car and how to get set up with the Buick app

Fast polite service

Greg is a great salesman, I have been to him twice now and never have any problems.. he isn’t pushy he takes his time and works very well with you. Highly recommend

Staff is very welcoming!! Fixed the problem on my car!

Had a very good experience...Service on my 2023 Terrain was done and have the best salesman David Loftus!!

Somehow my car caught on fire, I had my car towed to Kerbeck. My car was repaired in a timely manner. I was just concerned that the technicians could not pinpoint how the fire started. It was a very scary incident that I would not like to repeat, hopefully it won’t happen again.

Everything was above expectations

It was fine.

Easy to make an appt. Service is always excellent

You guys do great!!

I drove down to Kerbeck because a friend of mine had a really good experience at that dealership getting his GMC SUV about a month ago. I’m from eastern PA about an hour north of Philly, but took the trip on his recommendation. When I first walked in the door. I was met with a smile and a greeting from Scott: from that point on until the moment I left he, the management team, finance team, and everybody else there made an unyielding effort to make my experience the best possible. There’s still a lot of anxiety (and BS) going into a car dealership to purchase a vehicle, so that’s why for the last 35 years I have purchased and lease vehicles from Flemington car and truck country formally owned by the Kalafer family. Upon Steve’s passing and his son‘s sale to Ciocca, my loyalty to that dealership was spoiled on the first transaction. Kerbeck and specifically Scott has earned a life long customer. And I only wish you were closer so I can bring my vehicles there for service. My wife’s lease is up next and will be down in six months to get a vehicle for her from Scott.

Everyone is welcoming and friendly

The staff was great to work with and my vehicle was done in a timely manner

My oil change appoint went smoothly with no issues. Its aways a pleasure to return to Kerbeck for service.

Very pleased with the service that was provided. Had concerns with an issue and it was all taken care of. Very comforting when driving my vehicle out of service. Thank you. Professional Grade.

Employees were friendly. Service was great!

Service was good

Quick and painless, accommodated and was flexible with my busy schedule.

everyone created me with a smile on their face and say can we help I was in and out less than two hours. The service was excellent.

I was greeted promptly. Told Tom what I was looking for, and left with exactly what I wanted.

Always a good experience, quality service you can count on.

The service was timely and professional

Greg Montgomery was very professional and courteous throughout the whole process. He gave me all my options of either buying out my lease or getting a new lease.

Your service associate Jason was kind, helpful and a great people person.

Right now nothing more to say

just fine.

Greg M the sales person was great to deal with Answered all questions Navigated me around the vehicle

Great

Comprehensive and completed quickly.

Tom was the best. Understanding and did his best for us.

I had my new vehicle serviced tires rotated oil change general inspection compliments of the dealership when we purchased. Overall I am always very pleased with my dealings with your company and will never consider any money I’ve ever spent with you as money not well spent. Tom our dealer is a wonderful man and when my nephew needed a new set of wheels I was proud to recommend Tom from Kerbeck. I have bought at least 8 vehicles and have been a customer for 20 years and my hope is to one day buy my son his first car from Kerbeck.

Great

I have had nothing but a positive experience with this dealership from purchase to maintenance. Everyone is courteous and friendly. The maintenance team has always been very timely and reliable. Thank you

They was very nice and they took good care of me

I was not aware that a video walkthrough diagnostic would be sent. That made the entire process so easy. Very impressed.

No problem

My experience was pleasurable. David Loftus was very patient, knowledgeable, considerate and kind.

Everyone is very professional and courteous.

Friendly and prompt service

Work is always done properly. The Staff is always cordial & Knowledgeable. A veritable well oiled Machine.

Boston Dave , the salesman and Constantine, the service manager, gave me a great deal on a 2026 terrain Denali car. Dave went over the information with the car and made it painless. They treated me like family. Extremely pleased with car and the professionalism and respect they showed myself and my wife.Second vehicle I purchased from Kerbeck.

Little over an hour for an oil change. Not terrible, improvement from last appt.

Service department was professional and smooth.

The service was efficient; they kept me informed about what needed to be done, but they didn't overwhelm me with everything all at once. I appreciate the honesty and great service.

Poor communication on status of EV charger replacement. Poor communication on replacement of self driving module. On each issue listed above I had to come to the dealership several times over the course of several weeks to get the problem solved. Finally my salesman had to get involved to deliver the charger to prevent yet another visit by me to the dealership. His assistance in this matter was very commendable and appreciated.

FC Kerbeck Service always takes great care of me.

When I arrived, they was very nice to me and concerned about my issues with my vehicle

You’re great

Unfortunately being a 4 x customer I didn’t feel like I had to look over the paperwork before signing. Just went through the paperwork this morning and noticed I wasn’t given ANY deal off the List price. My Salesman told me he could give me Dec deals even tho I came a week later. Being a current customer I gave way too much trust that I would be well take care of and receive at least some sort of discount. I’m SO disappointed in Kerbeck!!! I also was supposed to have a payment of $707 a month and suddenly it’s $722 or something (I don’t have the paperwork in front of me right now). I should have looked over the paperwork before signing. My fault, but I’ve lost trust in Kerbeck as a 4 X customer .

they didn't really have any interest in wanting my business i asked how much would it be to fix an issue i was having with my car and the response was we would work on it it's not worth it the car is to old and it's over 100k being a manager in the industry that says about about how you all do business and I see why people don't like going to dealership i also asked for a courtesy inspection and nothing was looked at they just did my recall and kicked me out not the best experience

My truck was 2 and a 1 years old, needed a battery. Jason and John. Helped me out a lot which they always do. They are too good employees.

it was easy and quick no problems

great services

I feel great about my purchase financially.

Excellent

quick service and everyone was so friendly and helpful!

The time I spent at the dealership was great. Najee was fantastic. Angel got me in and out quickly and he was very nice

Salesperson Kendale (Kenny) was terrific. He was knowledgeable in the cars we Looked at and was very kind. We Would love to have him for any future purchases.

Great service

I was truly satisfied with the treatment i was given from the time i arrived until i left & was able to get the car i liked & salesman was excellent he went above & beyond to make sure i get the best deal possible & was able to leave with the car i wanted 100% Satisfied!

I was in and out and enjoyed the purchasing process

The service was

David Loftus was extremely Great! He was very informative and helpful with trying to secure financing. You have an extraordinary team mate. Would definitely recommend him as the go to person. Happy with the entire process from beginning to end Best Reagrds Beatrice

David loftus and everyone at gmc Buick kerbeck A class ! Made my experience in buying another Buick smooth and seamless !